How to Close or Delete Your Mochatrade Account

Close all open positions and withdraw your balance before requesting closure.

Prerequisites & Limits

  • No open positions or open orders.

  • Your wallet balance withdrawn to your verified bank account.

  • Processing time: Once you click Close Account and enter PIN, your account will be closed instantly.

Step-by-Step Navigation

  1. Close all positions and cancel open orders.

  2. Withdraw your available balance.

  3. Go to Settings → Privacy and data and click on close account.

Common Failures & Troubleshooting

  • Closure request blocked: You still have an open position, open order or balance. Clear these first.

Chat with support

Open a live chat from this page. You’ll get a reply in seconds, and if it needs a closer look, our team takes it from there.