How to Check Your KYC Status (and What to Do If It's Rejected)

Check your status under Settings → Verification. In review means a person is looking (usually a few hours, never more than two working days). If it fails, contact support.

Prerequisites & Limits

  • A submitted verification.

Step-by-Step Navigation

  1. Sign in at mochatrade.com or download the app and open Settings → Verification.

  2. Check the Status: In review, Verified, or Couldn't verify.

  3. If it says Couldn't verify, click Contact support.

Mochatrade on the web: verification in review
Verification in review
Mochatrade on the web: you're verified
You're verified
Mochatrade on the web: when verification fails
When verification fails

Common Failures & Troubleshooting

  • Still In review after two working days: Contact support.

  • Couldn't verify: We can't share the reason on screen. Support can explain what you can do next.

Chat with support

Open a live chat from this page. You’ll get a reply in seconds, and if it needs a closer look, our team takes it from there.